Sơ lược về công việc
We are the 1st BtoB supply company in the F & B industry with technology in Vietnam. We are committing to streamline inefficient supply chains from farmers/producers/importers till F&B business in Vietnam by using technology.
Vision: Redefine the Food Business
Food business has been manually operated by people with a lack of technology for a long time. We believe that the food business should be much more creative in nature. We commit to redefine the food business using the power of technology. Technology is the key for professionals in the food business to focus more on creative work. Food business gives positive power to all the people in daily life.
Vai trò & Trách nhiệm
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Monitor the progress of order completion/service provision with the customer, to ensure the highest level of customer satisfaction.
- Work closely with Operation teams to deliver the best customer experience: Orders, follow up, customer feedback
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Manage customer contracts: Initiate, deal and renew contracts with customers following the guidelines of the company to support the business development
- Maintain accurate records and document all customer service activities and discussions.
- Work with accounting department to follow up customer payments and monitor customer debts
- Assess statistics on the service quality and prepare detailed reports for the Management
- Hire and train new Customer Service team members
- Lead the CS team by the example to ensure each team member constantly implement the core values of the company in their daily job
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
- Lead and coach team to ensure the achievement of the team commercial KPIs: Sales, profit, payments & Debts
- Ensure that the team contacts and visits the customers on a regular basis to strengthen the customer relationships and communicate efficiently about the company's activities.
- Propose, plan and implement with the team the promotions, the new product launchings, the workshops and any other related tasks with the im to increase sales volume and market coverage
- Work with the team to identify and maximize new sales opportunities among the existing customers: New brand, new products, etc.
- Work closely with Sales Team to identify potentially new business opportunities in the market to develop the business
- Keep up-to-date on current market changes and trends to identify improvements or recommend new products
- Be a creative force: Do not hesitate to propose initiatives or new ideas to improve the working process aiming at company's development
- Be flexible and adaptable: Always be ready to try new ideas, to embrace the change for further development
- Collaborate with team members to achieve better results
Bạn là ai
- Have 6 core values for KAMEREO team
- Collaborative and open-minded in communication
Trình độ & Yêu cầu
- At least 5 years in of proven experience in a customer service position
- Passionate about Customer Service & Sales
- Ability to manage and train
- Ability to adapt and grow in a competitive environment
- Outstanding written and verbal communication skills
- Ability to negotiate
- Excellent leadership and interpersonal skills
- Hard working, resilient & patient, and not afraid of challenges
- Self-motivated and driven by targets, desire to deliver results
- Fast learner and quick thinker
- Proficiency in MS Office
Sẽ là ưu thế nếu có
Lương thưởng & Phúc lợi
- Salary: Competitive Salary
- Salary review twice a year
13 month bonus
- Working time is 9:00 - 17:30 with 30 min lunch break, 5 days/week
- Annual Leave is 12 days/year
- Working address : 18/40 Nguyen Cuu Van, Binh Thanh District, Ho Chi Minh City